Gorgias to Looker Studio

Export Gorgias to Looker Studio

Turn Gorgias help desk data into interactive dashboards with the Gorgias to Looker Studio integration by Coupler.io. Visualize ticket flows, satisfaction trends, and agent metrics in reports that update on schedule, backed by data from 400+ supported sources.

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What data you can export from Gorgias?

Accounts

This entity represents the top-level Gorgias account, containing key information and settings for your help desk.
Customers

This entity represents your customer profiles, which include their contact information and a history of their interactions with your support team.
Custom fields

This entity represents custom data fields you have created to store unique information on tickets or customer profiles.
Events

This entity represents the various activities and occurrences within Gorgias, such as a ticket being created, a message being sent, or a status being changed.
Integrations

This entity represents the third-party applications and services that are connected to your Gorgias account.
Jobs

This entity provides information on background jobs and their status, such as bulk imports or exports.
Macros

This entity represents saved responses or automations that can be used to quickly reply to common customer inquiries.
Views

This entity represents custom views or filters for tickets, allowing users to organize and prioritize their work.
Rules

This entity represents the automation rules you have created to perform actions based on specific triggers, such as automatically assigning a ticket or adding a tag.
Satisfaction surveys

This entity represents the satisfaction survey data collected from customers after their support ticket is closed.
Tags

This entity represents the tags used to categorize and organize tickets.
Teams

This entity represents the different teams or groups of users within your Gorgias account.
Tickets

This entity is a core record representing a customer's support request. It tracks the entire communication history and status of the issue.
Messages

This entity represents the individual messages that make up a ticket, including emails, chat messages, and social media posts.
Users

This entity represents the individuals within your organization who use Gorgias, such as support agents and managers.
Views items

This entity provides a detailed list of the tickets that are included in a specific view.

All-in-one tool for Gorgias data exports and analytics

Collect data from Gorgias and enrich it with information from other sources

Feed Gorgias support data into Looker Studio alongside metrics from e-commerce platforms, payment systems, or CRMs. Build dashboards that connect customer support activity to revenue impact, order issues, and retention signals in one visual layer.

Organize raw Gorgias data in the form of a ready-to-use data set

Structure help desk records into clean dimensions and metrics before they reach Looker Studio. Filter out test tickets, rename fields for clarity, and format timestamps so your charts and tables render correctly from the start.

Automate data refresh on a custom schedule

Keep your Looker Studio dashboards up to date without lifting a finger. Automated refreshes run on monthly, daily, hourly, 30-minute, or 15-minute intervals so stakeholders always view the latest support performance data.

Connect Gorgias data to AI to query and analyze data using natural language conversations

Go beyond charts and graphs. Coupler.io AI integrations let you ask plain-language questions about your Gorgias data, exploring the numbers behind visualizations without writing queries or building new report pages.

Why export Gorgias to Looker Studio - real life cases

Interactive support performance dashboards

Build Looker Studio dashboards that display ticket volume, average handle time, and resolution rates with filters for date range, channel, and agent. Give managers a self-service view they can drill into during weekly reviews.

Visual satisfaction trend analysis

Chart satisfaction survey scores over time in Looker Studio to spot dips before they become patterns. Overlay ticket volume on the same timeline to see whether spikes in requests correlate with drops in customer happiness.

Channel performance comparison

Visualize how email, chat, and social media support channels perform side by side. Compare response times, ticket counts, and satisfaction ratings per channel to decide where to invest more agent capacity.

Stakeholder reporting with branded dashboards

Create polished, filterable Looker Studio reports for leadership or clients. Present support KPIs in a visual format that tells the story without requiring recipients to open spreadsheets or interpret raw data.

How to export Gorgias to Looker Studio

Step 1. Connect to your Gorgias account and select the data to export

30 seconds

Step 2. Organize data using transformation options such as filters, column management, aggregation, etc.

30 seconds

Step 3. Authorize the Looker Studio connector and create a data source with your Gorgias data

30 seconds

Step 4. Schedule data refresh to automate data flow from Gorgias to Looker Studio

10 seconds

Automate data exports with the no-code Gorgias Looker Studio integration

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Talk to AI about your Gorgias data

Dashboards show you what happened. AI helps you understand why. Coupler.io AI integrations let you connect your Gorgias data to tools like ChatGPT, Claude, and others for conversational analysis that complements your Looker Studio reports. Dig deeper into anomalies or ask follow-up questions that a static chart cannot answer.

If you prefer not to set up an external AI tool, Coupler.io AI Agent gives you the same conversational access right inside Coupler.io. Ask a question in plain language and AI Agent returns verified answers, powered by Coupler.io's Analytical Engine that queries your data, runs calculations, and validates results before responding.

Examples of questions you can ask about Gorgias data:
"What was the average resolution time for tickets tagged as 'shipping' versus 'returns' over the last quarter?"
"Which team had the biggest change in satisfaction scores compared to the previous month?"
"How many tickets came in through social media channels last week, and what percentage were resolved within 24 hours?"
"List the top five customers by ticket volume this year and summarize the most common issues they raised."

Customer success stories

At Coupler.io, our mission is simple: to help our customers succeed by unlocking the full potential of their data. Check out how using Coupler.io has helped businesses like yours scale and achieve better ROI.

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