Coupler.io Data Security

The information you share with Coupler.io and the data you transfer from source to destination is secured from any breaches, leaks, or unauthorized disclosures.

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24K+ companies

entrusted us their data for integrating business apps

40M+ imports

successfully completed by our customers to manage their data

95% happiness

reported by the clients who contacted our support team

Is Coupler.io safe?

Coupler.io provides the highest level of safety for your private information. This is feasible since Coupler.io DOES NOT STORE the data you import from data sources on any of our internal databases.

Every integration only acts as an intermediary between your connected apps. The data is temporarily cached for the time it moves from a source to a destination, and this short-lived cache is strongly encrypted and transferred using TLS protocol.

Coupler.io only stores the settings and credentials a user provides when setting up an integration. This data is securely encrypted using SSL and TLS protocols and automatically removed once a user deletes an integration and the connected app's account. The bank card details that you share are transferred instantly to the service provider that is compliant with the Payment Card Industry Data Security Standard (PCI DSS) for further processing.

Coupler.io implements a number of organizational and technical measures to be compliant with the global privacy regulations including GDPR. User’s consent is clearly distinguished in all areas of how Coupler.io can be used.

Coupler.io applies different mechanisms for its integrations to ensure complete security and confidentiality of the data you provide and transfer. We force customers to use strong password rules to protect the information that you share with Coupler.io. JWT, or JSON Web Token, is a basic standard we use to verify access to the Coupler.io account to share information between source and destination.

We also implement different measures to avoid unauthorized access to personal data and electronic communication systems, including MFA, or Multi-Factor Authentication, for the data sources that support this electronic authentication method.

Coupler.io security, privacy, and GDPR compliance

Web app data security and access permissions

Data source permissions

Coupler.io only requests the minimum read or view permissions to fetch the data from a source app. It won’t be able to edit, update, or remove any records there.

Data destination permissions

Coupler.io needs view, create, and edit permissions for the destination app in order to write data, update data during data refresh, and create new sheets or tables.

Permission to delete

Coupler.io does not use permission to delete any existing sheets or tables in the destination app. You can revoke access to your source and destination apps at any time.

Credentials and passwords

All logins, passwords, tokens, and other possible credentials are classified as critical data that is securely encrypted and protected from any unauthorized access.

Infrastructure and security awareness

What compliance standards does Coupler.io support?

Coupler.io infrastructure is hosted on Amazon Web Services and Google Cloud. They comply with multiple security standards and certifications, including ISO/IEC 27001, HIPAA/HITECH, FedRAMP, GDPR, SOC 1, 2, and 3, and many others.

How does Coupler.io handle failover?

Coupler.io data security rests on automated vulnerability checks of the system, application, and data access logs for any failovers or abnormal behavior. We also use the Heroku cloud provider and its EU-located database with automatic data backup and failover handling.

How do you approach security awareness at Coupler.io?

Coupler.io team stays up to date with actual security measures and our role in keeping customer data safe. We have non-disclosure agreements signed between all our employees, and we can sign additional NDAs between Coupler.io and its customers by request.