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Connect Freshdesk to Snowflake

Send Freshdesk contacts, tickets, products and 25 more data types to Snowflake on a schedule. Filter by date. Refresh as often as every 15 minutes.

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Snowflake schema freshdesk
  • contacts
  • tickets
  • products
  • companies
  • agents
  • 23 more data types
Each Freshdesk data type lands in its own table. You pick the schema and table names.
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How to connect Freshdesk and Snowflake

5 steps. You can preview the Freshdesk data in Coupler.io before anything reaches Snowflake.

Step 1 of 5

Connect Freshdesk

Enter your Freshdesk API key and domain. You only do this once per account.

API key••••••••••••
Domain••••••••••••

Step 2 of 5

Choose what to export

Pick the Freshdesk data you want in Snowflake.

Show 20 more data types Show fewer data types

Step 3 of 5

Fine-tune the export

Optional settings for this Freshdesk export.

Requests per minuteNot setSpecify the number of requests per minute allowed. Default rate limit is 50 requests per minute per app per account.
Start dateAny dateSpecify the date to start exporting data from. If not set, all data will be exported.
Lookback windowNot setSpecify number of days to re-read data for Satisfaction Ratings source to capture updates. Default is 14 days.

Step 4 of 5

Connect Snowflake

Sign in to Snowflake with OAuth, then enter the database, schema, and table for the Freshdesk data.

DatabaseANALYTICSThe target Snowflake database
SchemafreshdeskDefaults to public
TablecontactsCreated automatically on the first run

Step 5 of 5

Choose a write mode and schedule

Every run either replaces or appends the data in Snowflake. Run it as often as every 15 minutes.

Write mode

Each run deletes the existing rows in contacts and loads fresh Freshdesk data.

Get the most of Freshdesk to Snowflake integration

Gather data icon

Gather data

Export data from numerous apps and sources into a single destination. Blend data from different apps to get a single source of truth.
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Understand data

Preview, transform, sort, and filter data for better clarity in just a few clicks in the Coupler.io interface. Take your data analytics to the next level.
Automate data icon

Automate data

Access data that is always up to date by enabling the automatic data refresh on a schedule as often as every 15 minutes and using triggered automation.
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Act on data

Visualize your data by quickly connecting to data visualization and BI tools. Build insightful dashboards in a breeze and make better decisions.
Freshdesk to Snowflake questions

28 data types, including Contacts, Tickets, Products, Companies and Agents.

With your Freshdesk API key and domain, entered once when you add the connection.

Yes. Set the start date to cover the period you need.

Yes. With the required privileges, Coupler.io creates missing schemas and tables in your database on the first successful run.

Yes. Append adds new rows to contacts on each run, while Replace swaps in a fresh copy. With Append, add new Freshdesk columns to the table yourself before the next run.

On a schedule you choose, from monthly down to every 15 minutes, depending on your Coupler.io plan.

Yes. Add more sources to the same data flow, for example GoHighLevel or Pipedrive, and join or append them before the data reaches Snowflake.

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